FAQ
GENERAL
Which payment methods are available?
We provide the safest and quickest payment methods:
Credit card (American Express、Visa、Maestro & Mastercard、UnionPay)
PayPal
Shop pay
Apple Pay
Google Pay
iDeal
Bancontact
How can l get in contact?
You can email us at service@h4ndsup.shop
We usually reply within 1 business day
I did not receive my order, what should l do?
Please check your tracking code first; you can find it in your email. Then, track your package at h4ndsup.shop. If you're advised to pick up your package or if delivery has failed, please contact the shipping company directly. (If you need assistance, you can email us at service@h4ndsup.shop.)
Please note that shipping may experience slight delays due to COVID-19 or other unforeseen external factors. These delays are managed by your local postal service and are beyond our control.
If you still have questions, you can always contact us at service@h4ndsup.shop.
SHIPPING
What are the shipping costs?
Shipping costs vary by destination and item weight. The system calculates and displays the exact fee at checkout. Free shipping promotions are sometimes available—check the top banner or product details page for details.
What countries do you ship to?
We ship worldwide! lf your country doesn't show up then please contact us at service@h4ndsup.shop
Do l have to pay for duties/taxes?
99% of the time, our shipping is free of taxes, fees, and duties. However, customers are responsible for any import duties, fees, or taxes. While this happens only on rare occasions, we have no control over it and cannot estimate any additional fees. These charges are determined by your local customs, and we have no control over them.
Track&Trace
Where can l find my tracking code?
All orders come with a Track & Trace code. After confirming your order, we will automatically send you a code provided by our supplier. This usually takes around 2 to 4 days.
Where do l find my Track&Trace code?
We will send you a tracking email once your item(s) have been shipped. This email will include a link with information about your package. Occasionally, this email may end up in your spam folder, so please check there if you don’t see it in your inbox.
If you haven’t received anything, you may have entered your email incorrectly. You can always contact us at service@h4ndsup.shop
My Track&Trace code isn't working, what now?
It takes around 2 to 4 business days for any information to become available when checking your Track & Trace code. This is why an error may appear. Please don’t worry and try checking again later.
Tracking code says it has been delivered, but l didn't receive anything, What can l do?
On some occasions, packages are delivered to local post offices. This is beyond our control, and we cannot prevent this from happening. The solution is simple: contact the shipping company via phone, email, or Facebook chat to find out where your package has been delivered. You can also contact us for more information at service@h4ndsup.shop.
Product
How do I care for my accessories?
To keep your accessories in top condition, avoid exposing them to water, perfume, or harsh chemicals. Store them in a dry place and clean them with a soft cloth.
What should I do if I received a damaged item?
If you receive a damaged item, please contact us immediately at service@h4ndsup.shop. with photos of the damage. We will arrange a replacement or refund as soon as possible.
Are your chains and rings suitable for both men and women?
Yes, our chains and rings are unisex, designed to be worn by anyone. Whether you're looking for a stylish addition to your outfit or a practical accessory, our products are perfect for all.
How do I choose the right size for rings?
Please refer to the size guide on the product detail page for accurate measurements. For rings, make sure to measure your finger carefully.
How do I choose the right size for pants chains?
The chains are not adjustable. Please refer to the product detail page for information on length and weight. Consider the style and how you plan to wear it when selecting the right size for you.
Are there any imperfections or wear on the products?
Since our products are handmade and feature natural materials such as stones, slight imperfections or wear can occur. These minor marks are part of the character of the product and do not affect its quality. Each stone is unique, which adds to the individuality of the item.